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FAQ

Shepherd’s Treasure FAQ

Returns/Exchanges

We’re grateful for your business! If you’re not satisfied with your Shepherd’s Treasure order, please contact us at support@theshepherstreasure.com and we’ll be happy to assist you.
PLEASE NOTE: We cannot accept Shepherd’s Treasure book/doll sets or advent cards for return after December 1, 2017, due to the seasonal nature of the product.

Thank you!

 

Shipping

We do our best to process orders by the following business day after they are placed.  As soon as your order has processed to ship, you will receive an email with tracking information. It can take up to 24 hours for tracking to post so if you don’t see immediate progress, please be patient and check back again soon!

Standard shipping (within the US) = estimated 7-10 business days.
Please note this does not include weekends or holidays.

International shipping (including Canada) = estimated 14-18 business days to arrive (+/- depending on time it takes to get through customs).
Please note this does not include weekends or holidays.

Thank you for your order!
 ***Due to the cost of Expedited Shipping we do not have this option listed. please contact support@theshepherdstreasure.com and we will be happy help. Please note that the cost can be upwards of $30 per set depending on location within the USA. If you have any questions you can contact us at support@theshepherstreasure.com